Question 1

What is DukaanKhata?

Accepted Answer

DukaanKhata is a complete mobile app for shop management. It helps you manage customers, inventory, billing, and payments with offline-first capability.

Question 2

Who is DukaanKhata for?

Accepted Answer

DukaanKhata is designed for shop owners, small retailers, and businesses that need customer credit management, inventory tracking, and offline billing.

Question 3

Which platforms are supported?

Accepted Answer

DukaanKhata is available as a mobile app for Android and iOS devices.

Question 4

How does credit management work?

Accepted Answer

You can set credit limits for customers, track outstanding balances, record partial payments, and view complete payment history. The app automatically calculates outstanding amounts.

Question 5

Is inventory tracking mandatory?

Accepted Answer

No, inventory tracking is optional. You can enable it for specific products that you want to track. Other products can be sold without stock tracking.

Question 6

Can I add multiple staff members?

Accepted Answer

Yes, you can add staff members with different roles and permissions. Each staff member gets PIN-based authentication for secure access.

Question 7

Which languages are supported?

Accepted Answer

DukaanKhata supports English, Hindi, and Gujarati. You can switch languages anytime from the app settings.

Question 8

How does offline mode work?

Accepted Answer

All customer and product data is stored locally on your device. You can create orders and record payments without internet. When you're back online, data syncs automatically to secure cloud storage.

Question 9

What works offline?

Accepted Answer

Almost everything works offline: browse customers/products, create orders, record payments, view history, and search. Only initial data download and sync require internet.

Question 10

How does sync work?

Accepted Answer

Customer changes sync immediately when online. Orders and payments created offline are queued and sync in background. You can also pull-to-refresh to manually sync.

Question 11

Is my data safe offline?

Accepted Answer

Yes, data is stored securely on your device and synced to encrypted cloud storage. Even if you lose your device, your data is safe in the cloud.

Question 12

What is the pricing model?

Accepted Answer

We offer flexible pricing based on your business size and needs. Contact us for a custom quote that fits your requirements.

Question 13

Is there a free trial?

Accepted Answer

Yes, we offer a free trial period so you can test all features before committing. Contact us to start your trial.

Question 14

What payment methods do you accept?

Accepted Answer

We accept bank transfers, UPI, and online payments. Contact our sales team for payment details.

Question 15

How secure is my data?

Accepted Answer

We use industry-standard encryption for data storage and transmission. Data is stored in secure cloud servers with regular backups.

Question 16

Is my data backed up?

Accepted Answer

Yes, all data is automatically backed up to secure cloud storage. You can restore data anytime if needed.

Question 17

Do I need constant internet?

Accepted Answer

No, the app works fully offline. You only need internet for initial setup and periodic sync. All core operations work without internet.

Question 18

Which devices are compatible?

Accepted Answer

DukaanKhata works on Android 8.0+ and iOS 13.0+ devices. Most modern smartphones and tablets are supported.

Frequently Asked Questions

General

Features

Offline Mode

Pricing

Technical

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